Shipping and returns
The shipment of your package
Deliveries are generally made according to the type and availability of the product with times that can vary from 1 to 20 days from the moment of receipt of payment. Generally we choose the most suitable type of shipment for each type of product.
Boat designs are usually sent directly by the designers; the files are sent by e-mail, without shipping costs, within 1-2 working days; the standard drawings on paper are sent, again directly by the designers, with the national and international couriers or postal services (Poste Italiane, TNT or UPS for Modernwoodenboat, US Postal Service - Air Mail for Dix Design) with different costs and times. Dix Design plans are shipped from the U.S.A., with higher costs and with longer times: it can happen to wait 3 weeks or more before receiving them but it has never happened that they have not been delivered. Patterns and plans that include patterns will have a higher shipping charge due to increased weight and being shipped in carboard tubes, with increased costs.
Occasionally they can also be sent by us (e.g. due to international traffic restrictions due to Covid-19 emergency)
The nautical accessories and spare parts are sent by courier (SDA, TNT, UPS ecc.) . Resins and finishing chemicals with ADR couriers specialized in the transport of materials that are dangerous or harmful to the environment; These ADR products are only for the Italian market:
Shipping costs include handling and packaging costs and the actual costs of transport by carrier. The management costs are fixed, while the transport costs vary according to the total weight of the shipment. We recommend that you group your items in one order. It is not possible for us to group two distinct orders placed separately, therefore shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is paid to fragile items.
The boxes are adequately sized and your items are well protected.